Frequently Asked Questions



Here are a few questions that patients have asked during a first visit:


My physician told me that the PCS doctor will be doing injections. What kind of injections are we talking about?

Our providers offer a variety of different injections depending on the location of your pain. They may also use the guidance of a fluoroscope and/or ultrasound machine as needed for accuracy.


Will you provide narcotic refills on my first visit?

Unfortunately, no. According to our clinic policy, we do not provide narcotic refills on a patient’s first visit. You will need to contact your current prescriber for the refill.


Are there guidelines for prescribing opioids?.

Download and review these guidelines which have been prepared by Oregon Pain Guidance of Southern Oregon. These guidelines are intended to meet the need for a standard of care in the treatment of chronic pain.


What insurance plans do you accept?

Pain Care Specialists of Oregon accepts most insurance plans, including government-sponsored plans and private commercial insurances. For your convenience here’s a list of most of the plans we accept. As our complete list of accepted plans can change, be sure to call our office at (503) 371-1010, or your insurer, to verify contracting status.

  • AARP
  • Aetna
  • Aetna Medicare Open Plan
  • Atrio Health Plans
  • Avamere Rehab Skilled Nursing Center
  • Bridgespan Health Company
  • Care Oregon Med. Advantage*
  • Care Oregon Personal Option*
  • Care Oregon Preferred*
  • Cigna Healthcare
  • Corvel
  • FirstChoice/ Shasta
  • Great West
  • Health Net
  • Health Net Medicare Advantage
  • HMA
  • Kaiser Permanente (Added Choice Plan)
  • Liberty Mutual
  • Liberty Northwest
  • Lifewise/ Premera
  • Marion Polk Community Health Plan
  • Marion Polk Medicare Advantage Plan
  • Medicare
  • Mid-Valley IPA
  • Mid-Valley Physicians Choice Advantage
  • Mutual of Omaha
  • ODS
  • ODS Medicare Advantage
  • OEA Choice
  • OHP/ OMAP*
  • OMNI
  • Oregon Health Co-Op
  • Oregon Health Systems
  • Oregon Youth Authority
  • Pacific Source
  • PacifiCare
  • PacifiCare Direct
  • PacifiCare PPO
  • Pemco
  • Providence Benedictine Skilled Nursing Center
  • Providence EPO/ MCO/ PEBB/ PPO
  • Providence Medicare Extra
  • Regence BCBS Access Blue
  • Regence BCBS Participating Provider Plan
  • Regence BCBS Preferred Provider Plan
  • Regence HMO Oregon
  • Regence Med. Advantage
  • SAIF
  • Samaritan Health Services
  • Secure Horizon/ Salem Clinic
  • Sedgewick
  • Titans Claims
  • TriCare/ TriWest
  • UHC Sierra Health and Life
  • UMR
  • UniCare Medicare Extension
  • United Health Care
  • United Health Care/ Evercare (Medicare Complete)
  • US Dept of Labor
  • VA Healthcare
  • Vehicle Accidents
  • Willamette Valley Health Plan
  • Workers’ Compensation and Motor


How long will it take to get authorization for my procedure?

Because each insurance company has it own requirements and process for approvals, it can be hard to predict how long your authorization will take. Some only take a few days, while others can take weeks for an insurance company to approve. In certain cases, patients can significantly expedite their authorization by contacting their insurance provider directly. You can always check on the status of your authorization request by calling our Authorization Department at (503) 371-1010


The doctor doesn’t prescribe steroids as a treatment option, does he? I hate those!

Steroids are prescribed on a case-by-case basis. This does not mean they will be prescribed to you.


What kind of treatments do you offer?

Since our doctors focus on advanced interventional pain management practices, you will find we can treat nearly any kind of pain. You will receive a thorough examination and your doctor will recommend the treatment option that he or she believes will best treat your condition. As for what procedures we offer, take a look at our list of traditional, as well as cutting-edge procedures, which are available for our patients. You will find additional details on procedures, pain information and a whole lot more on our Pain Care Services page.


How early do I need to arrive for my appointment?

We ask new patients, who do not fill out their paperwork via the Patient Portal, to please arrive one (1) hour before their scheduled appointment time to check in and sign any necessary forms.

If you’re receiving a procedure, having a prescription refilled, or are returning for a follow-up, please arrive five (5) minutes before your scheduled appointment time.


How long will an appointment last?

From the time you check in, until completion, please allow for at least one (1) hour and thirty (30) minutes for new patient and procedure visits.


Who will I meet with during my initial appointment?

During your initial consultation you will meet with a medical provider and possibly one of our physician assistants. You may also receive additional support from our team of medical assistants.


Do you complete paperwork regarding disability, Family Medical Leave Act, handicap parking and work restrictions?

No. Our goal is to efficiently improve your daily functioning and productivity.


How soon will I be able to have a procedure done after the initial consultation?

It all depends on your insurance’s guidelines, but we will be sure to do our very best to get you scheduled as quickly as possible.


Will I be able to drive after my initial appointment?

Yes, you will be able to drive after the appointment. We do not typically perform procedures at the first clinic visit.


What are your hours of operation? Where are you located?

We have clinics conveniently located in both Salem and Corvallis, Oregon.

In Salem, you’ll find us at 2480 Liberty Street NE., Suite 180
We are open Monday through Thursday from 8:00am to 4:00pm, Friday 8:00am to 3:00pm.

Our Corvallis office is located at 2211 NW Professional Drive, Suite 201.
Please contact us at (503) 371-1010 for specific hours of operation at our Corvallis location.


Still have questions?

If your question was not addressed here, please feel free to contact us at (503) 371-1010 (Monday – Thursday, 8:00am – 4:00pm; Friday, 8:00am – 3:00pm.)

Healthcare billing and payment can be complex and confusing. Below are some frequently asked questions to help you better prepare and understand how to pay for your healthcare.


Who do I contact to better understand my healthcare benefits?

Before scheduling your procedure or clinic visit, you should check with you health plan or employer to understand your coverage amount and benefits such as deductible, co-payment, or coinsurance amounts that you may owe after treatment.


What do I need to bring with me to each appointment?

Bring your complete health insurance information when you register including insurance cards and picture ID. You may be asked to sign forms such as release of information and financial consent. Provide updated information if you are a current patient and your personal or insurance information has changed since your last visit. The lack of current information can cause payment delays or denials that may ultimately leave you responsible for payment.


What are deductibles, co-payments, and co-insurance amounts?

deductible is the initial amount that you must pay before your insurance plan begins to pay for your bills. Typically, a deductible is a fixed dollar amount.

co-payment is a set amount paid for each visit to a provider. If you have a $50 hospital co-payment, you must pay $50 for each visit and your insurance company will pay for the remaining balance on all covered services. Co-payments may vary depending on the location such as hospital, clinic, and surgery center. Co-payment for providers, hospital, Ambulatory Surgery Center or other balances you may owe are due on the day you receive services. If you have any questions regarding your benefits, please call your insurance company.

Co-insurance is the percentage of the total cost of the health service that you must pay until you have reached your out-of-pocket maximum for a certain period of time. Co-insurance rates vary. After you meet your out-of-pocket maximum for that period of time, then most insurance plans will pay 100 percent of the allowed amount.

In some instances, you may be responsible for a co-payment, deductible, and co-insurance amount during the same visit. Please check with your health insurance plan if you have questions.


How do I know that the estimated amount from the billing department is the correct amount?

Most of the practices are providing you with an estimate of how much you will owe after insurance. Insurance reimbursement vary depending on allowed services, co-payment, deductibles, and co-insurance. Therefore, it is impossible for the billing department to know exactly how much your insurance company will pay or how much you will have to pay. The amount estimated is only the best guess of what you will owe after insurance payments. You will ultimately receive a bill that includes your actual charges, insurance payments, and what you actually owe.


What is in-network and out-of-network?

In-network pertains to treatment from doctors, clinics, health centers, hospitals, medical practices and other providers with whom your plan has an agreement to provide care for its members. Usually, you will pay less out of your own pocket when you receive treatments.

Out-of-network pertains to treatment from doctors, clinics, health centers, hospitals, medical practices, and other providers that do not have an agreement with your insurance to provide care to its members. You typically will pay more out of your own pocket when you receive treatment from out-of-network providers.

Most practices that continue treating out-of-network patients offer special payment plans.


What is my responsibility with requests from my insurance company?

After your visit, you must respond promptly to requests from your insurance company for additional information such as pre-existing conditions. These requests must be handled before payment can occur.


What if my condition is the result of an automobile accident?

If your account is a result of an automobile accident or other accident caused by another party, you can request itemized statements to be sent to any attorney involved. However, keep in mind that you will remain responsible for making payments on the account until the dispute is settled.


Still have questions?

If your question was not addressed here, please feel free to contact Oregon Billing and Collections at (503) 363-4355 (Monday – Thursday, 8:00am – 4:00pm; Friday, 8:00am – 3:00pm.)

For your convenience, we accept cash, check, and all major credit cards. Please tell us if you cannot pay your bill in full. Our Patient Financial Services will assist you and describe monthly payment plans.


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